HOW LONG DOES IT TAKE TO PROCESS AN ORDER?
Please allow 1-3 business days for your order to be processed for shipping. We make every effort to fulfill orders as quickly as possible. Understand we are a team of humans, working with human hands, and human brains. We aren’t perfect, but we’re pretty close.
WHAT ABOUT SHIPPING?
Many of our orders are processed and shipped out within 48hrs of purchase. Orders placed on the weekends will be processed the following Monday.
DOMESTIC SHIPPING RATES
If you have placed an order for in store pickup you will be able to pick the order up from our retail store located at 1331 W Cedar St. Standish, MI 48658. Shipping rates are based solely on the ship to address at checkout. Please try to call ahead before coming to pick up your order so we can have it ready for you. (989)-846-6880
CHECKING YOUR ORDER STATUS
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.
REFUNDS, RETURNS, AND EXCHANGES
We accept returns up to 14 days after delivery if the item is unused and in its original condition. The buyer is responsible for shipping costs. In the event that your order arrives damaged in any way, please email us as soon as possible at email@example.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. If you have any further questions we would love to hear from you! Please don’t hesitate to contact us at firstname.lastname@example.org.