40 Lbs. Diamond Performance Dog Food

At Standish Milling, we're committed to delivering your products in a timely and cost-effective manner. Here's some information to help you understand our shipping costs.

UPS Ground Shipping

We primarily use UPS Ground for our shipping. The cost of shipping is calculated based on the weight of your order and your location. UPS Ground offers reliable, cost-effective delivery for packages under 150 lbs.

You can estimate your shipping costs by adding items to your cart and entering your shipping address. Our system will automatically calculate the shipping costs before you proceed to checkout.

LTL (Less Than Truckload) Shipping

For larger orders over 150 lbs, we use Less Than Truckload (LTL) shipping. LTL shipping is a cost-effective way to ship large orders by combining shipments from multiple customers.

Here's how it works:

1. You get a quote: When you add items to your cart that total more than 150 lbs, our system will provide an LTL shipping quote. This quote is based on the total weight of your order and your shipping address.

2. Your order is shipped: Once your order is ready, we send it to the shipping carrier who combines it with other shipments going in the same direction. This process allows us to save on shipping costs and pass those savings onto you.

3. Your order is delivered: The carrier will deliver your order to your specified address. Keep in mind that delivery times for LTL shipments may be longer than UPS Ground shipments due to the consolidation process.

Questions?

Shipping costs can be complex, but we're here to help. If you have any questions or need further clarification, please don't hesitate to contact us.

FAQ'S

HOW LONG DOES IT TAKE TO PROCESS AN ORDER?

Please allow 1-3 business days for your order to be processed for shipping. We make every effort to fulfill orders as quickly as possible. Understand we are a team of humans, working with human hands, and human brains. We aren’t perfect, but we’re pretty close.

WHAT ABOUT SHIPPING?

Many of our orders are processed and shipped out within 48hrs of purchase. Orders placed on the weekends will be processed the following Monday.

DOMESTIC SHIPPING RATES

If you have placed an order for in store pickup you will be able to pick the order up from our retail store located at 1331 W Cedar St. Standish, MI 48658. Shipping rates are based solely on the ship to address at checkout. Please try to call ahead before coming to pick up your order so we can have it ready for you. Contact number: (989)-846-6880

CHECKING YOUR ORDER STATUS

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at sales@standishmilling.com or websales@standishmilling.com with your name and order number, and we will look into it for you. You can also call us on: (989) 846-6880

REFUNDS, RETURNS, AND EXCHANGES

We accept returns up to 14 days after delivery if the item is unused and in its original condition. The buyer is responsible for shipping costs. In the event that your order arrives damaged in any way, please email us as soon as possible at sales@standishmilling.com or websales@standishmilling.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. If you have any further questions we would love to hear from you! Please don’t hesitate to contact us at sales@standishmilling.com or websales@standishmilling.com.